Question 1

What casting processes do you offer?

Accepted Answer

PrimeCast Global offers 6 core casting processes: Investment Casting (CT4-CT6), Low-Pressure Die Casting (CT6-CT7), Squeeze Casting (CT5-CT6), Lost Foam Casting (CT7-CT9), Centrifugal Casting (CT7-CT9), and High-Pressure Die Casting (CT5-CT7).

Question 2

What is your minimum order quantity?

Accepted Answer

Minimum order quantities vary by process. Investment casting typically starts from 50–100 pieces. High-pressure die casting is optimized for higher volumes (500+ pieces).

Question 3

How do you ensure product quality?

Accepted Answer

Quality assurance operates at multiple levels: expert engineering review, rigorous factory auditing, in-process QC, final CMM inspection, and third-party inspection reports.

Question 4

What is your typical lead time?

Accepted Answer

Typical lead times: Investment casting 25–45 days; High-pressure die casting 20–35 days; Low-pressure die casting 25–40 days; Squeeze casting 30–45 days.

Question 5

What materials can you cast?

Accepted Answer

We work with aluminum alloys, stainless steel, carbon steel, titanium alloys, nickel superalloys, cobalt alloys, copper alloys, zinc alloys, and gray/ductile iron.

Question 6

What tolerance can you achieve?

Accepted Answer

Investment casting: ±0.1mm to ±0.3mm (CT4-CT6). High-pressure die casting: ±0.1mm to ±0.3mm (CT5-CT7). Critical dimensions can be held tighter with secondary machining.

Question 7

What industries do you serve?

Accepted Answer

PrimeCast Global serves 9 major industries: Automotive & New Energy, Aerospace, Medical Devices, Industrial Machinery, Petrochemical, Rail Transit, Marine, Defense, and Food Processing.

Question 8

How does your price guarantee work?

Accepted Answer

The price confirmed in your accepted quotation is the price you pay. No unilateral increases due to raw material fluctuations or exchange rate changes. Price is locked at quotation acceptance.

Question 9

What happens if there is a quality issue?

Accepted Answer

PrimeCast Global takes full responsibility: root cause analysis at our expense, replacement of non-conforming parts at no cost, and corrective action documentation.

Question 10

How do I get a quote?

Accepted Answer

Upload your drawing via our contact page. Our expert engineer reviews within 24 hours and sends a detailed quotation. No charge for engineering review or quotation.

Question 11

Do you have certifications?

Accepted Answer

Our quality processes are aligned with ISO 9001, IATF 16949 (automotive), ISO 13485 (medical), and AS9100 (aerospace) standards.

Question 12

Do you ship worldwide?

Accepted Answer

Yes, PrimeCast Global ships worldwide. We handle all export documentation, customs clearance, and international logistics coordination.

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