Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information you provide directly to us, including: name, email address, company name, phone number, and technical drawings or files you submit through our inquiry form. We also collect information automatically when you visit our website, including IP address, browser type, pages visited, and time spent on pages.
2. How We Use Your Information
We use the information we collect to: respond to your inquiries and provide casting quotations; conduct engineering reviews of your technical drawings; communicate with you about your orders and projects; improve our website and services; comply with legal obligations. We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. Technical Drawings and Confidential Information
We treat all technical drawings, specifications, and project information submitted to us as confidential. We will not share your drawings or technical information with any third party without your explicit consent, except as necessary to provide our services (e.g., sharing with our audited factory partners under confidentiality agreements). We are happy to sign a Non-Disclosure Agreement (NDA) upon request.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Inquiry and project data is typically retained for 7 years for business record purposes. You may request deletion of your personal data at any time by contacting us.
6. Cookies
Our website uses cookies to improve your browsing experience and analyze website traffic. We use analytics cookies (such as Google Analytics) to understand how visitors use our website. You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.
7. Third-Party Services
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit. We use Google Analytics for website analytics and Google Fonts for typography — both are subject to Google's privacy policy.
8. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including: the right to access your personal data; the right to correct inaccurate data; the right to request deletion of your data; the right to object to processing; the right to data portability. To exercise these rights, please contact us at the email address below.
9. International Data Transfers
PrimeCast Global is based in China. If you are located outside China, your information will be transferred to and processed in China. By using our services, you consent to this transfer. We ensure appropriate safeguards are in place for international data transfers.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at: PrimeCast Global, Room 101, No.117, Chadian South Street, Yongxing Village, Baiyun District, Guangzhou, Guangdong, China. Response time: within 24 hours.